What does the Safari include / exclude?

At the end of your safari your guide will hand you an evaluation form. We encourage you to complete and return it to your guide or a representative of the company. You only need to complete your name and details if you choose to. Please remain anonymous if you prefer. We study the forms and do value your comments, both complimentary or otherwise.

If you feel that your guide or assistant has really gone the extra mile to make
your safari a truly memorable experience, our tipping guideline for both guides
and assistants is approximately N$20.00 to N$40.00 per assistant/guide, per
client, per day of safari. It’s easiest if you work as a group on this and
collect two separate amounts in two envelopes. This avoids unnecessary
complications for the guide and assistant when they try and decide what their
share is!

Please remember that tipping is at your discretion, and the above is just a
guideline. Tipping is only if you feel your crew deserve it.

Tap water in Namibia is either purified or comes directly from boreholes and is, therefore, safe to drink. We supply drinking water from the tap but bottled
mineral water is readily available at shops and rest camps should you prefer it.
On the rare occasion, tap water is unsafe to drink; your guide will always advise the group before arriving in the area.

It is forbidden to leave the vehicle in Etosha National Park unless you are in
camp or other designated area. Your guide will advise.

The whole length of Namibia’s coastline is known as the Skeleton Coast.
Please don’t mistake this for the Skeleton Coast National Park. Our trips visit
the Skeleton Coast, where we see a Cape Fur Seal colony, but we do not have
enough time to travel further north to the National Park. We can arrange trips
to this Park, but you need an extra 3- 4 days and be prepared to fly in.

Every evening, usually at dinner time, your guide will brief you on the next
day’s journey and the activities which will be available. This is also the best
time to ask questions.

Our tents are 100% bug proof, but only when they are closed. It is your tent for
the duration of the trip, and it is up to you to make sure that you do not have
any uninvited guests in the middle of the night.

All our scheduled safaris will run with a minimum of two clients. If you are the
the first client to book, please don’t be concerned; it is very unusual for us to
cancel a trip because we rarely have one booking. Our consultants will keep
you notified as to the situation with future bookings and will confirm your trip as
soon as the second person books.

On our combination trips, we include the middle nights accommodation in a
Windhoek guesthouse. If you do not know where you are staying between the different safari sections, ask your guide to check to avoid any
confusion.

At the end of the safari, your guide will drop you anywhere within the city limits
of Windhoek. We can arrange airport transfers, but please make sure you let us know before.

We are always on the lookout for fresh promotional photographs. If you have
good shots; please feel free to share them with us; it’s always appreciated.

Camping safaris are one of the best and most economical ways to see Africa, and the climate in Namibia is usually fantastic for camping. However, the weather conditions in Namibia can become adverse, with heavy
rain, strong winds, hot sun or cold winters that can make life under canvas a
challenging experience. Camping in the bush is not the same as sleeping in a
hotel, and we can be thankful for that (99% of the time).

Your personal belongings, including valuables, are just that; they belong to
you! Please take care of them, don’t leave them lying around where they might
vanish and make sure that you have everything with you when you leave the
trip. They are yours, and yours to replace if they are lost.

The zips on our tents are the heaviest duty you buy, and most of the time, they
work perfectly. The problem with a zip is that you get no warning when it will fail, and occasionally during a trip, one will break. We check all the
zips after each trip, but Namibia’s dry and dusty climate is hard on zippers, so
we would like to request your understanding if you discover a “dodgy” zip on
your tent.

Travel insurance is compulsory for people on our safaris, and we
place the onus on our clients to ensure they are adequately insured. It
is also important to realise that should you need to claim on your
policy (for medical expenses, for example), it is most likely that you will
personally have to pay any bills upfront at the time the service is provided.
You will then have to claim your insurance company when
you get home. With this in mind, we recommend to all our clients that they

have enough funds to cover any unexpected costs. Usually, the best
way to do this is to carry a credit card with a sufficient credit limit.

Before joining a tour, the client should be in a reasonably fit, physical condition. You are advised to contact your doctor for advice regarding anti-malaria
and other medical precautions well in advance of your departure for Namibia.
Tours offered by the company cover widely diverse areas regarding
climate and the natural environment. Neither the company, its employees, nor its

agents can be held responsible for any injury or related incidents during a safari.